Return and Refund Policy
Our return policy is valid for 30 days from the date of purchase. If more than 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
Return Conditions
To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging.
To request a return, please send an email to:
and include your order number. Return shipping instructions will be provided within 48 hours.
Refunds
Once your return has been received and inspected, we will send you an email confirming receipt of the returned item. We will also notify you whether your refund has been approved or rejected.
If your refund is approved, it will be processed and automatically credited to your credit card or original method of payment within a few days.
Delayed or Missing Refunds
If you have not received your refund yet:
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Check your bank account again.
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Contact your credit card provider, as it may take some time before your refund is officially posted.
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Then contact your bank. There is often a processing period before a refund is reflected in your account.
If you have completed all of these steps and still have not received your refund, please contact us at:
Sale Items
Only regular-priced items may be refunded. Unfortunately, sale or promotional items are not eligible for refunds.
Exchanges
We only replace items if they are defective or damaged.
If you need to exchange an item for the same product, please email us at:
and include your order number along with photos showing the defect or damage.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, you will receive a store credit equal to the value of your return. Once the returned item has been received, a gift certificate will be sent to you.
If the item was not marked as a gift at the time of purchase, or if the gift giver had the order shipped to themselves before giving it to you, the refund will be issued to the original purchaser, who will be informed of the return.
Return Shipping
To return your product, please send it to the following address:
Gymbro Legacy
53C Résidence Philippe de Girard
59113 Seclin
France
You are responsible for paying the shipping costs associated with returning your item. Shipping costs are non-refundable. If a refund is issued, the cost of return shipping will be deducted from the refunded amount.
Depending on your location, the time required for your exchanged product to reach you may vary.